Privacy Policy

This Privacy Policy explains how ENERGY PROGRAM USA ("Company," "we," "our," or "us") collects, uses, shares, and protects your personal information when you visit energyprogram.net or affiliated websites (collectively, the "Site") and use our services. By using the Site, submitting information, or using services, you agree to this Privacy Policy. Effective Date: April 24, 2026 1. INFORMATION WE COLLECT We may collect personal information including: - Identifiers (name, address, email, phone, IP/device identifiers) - Demographic and home/property details - Service inquiry and transaction-related information - Browser and network activity data - Geolocation data (general and, where consented, precise) - Call/chat communications and related records - Employment/professional information (if provided) - Inferences used for personalization and service matching 2. HOW WE COLLECT INFORMATION 2.1 Information you provide through forms, communications, and service requests. 2.2 Information collected automatically through cookies, pixels, analytics, logs, and similar technologies. 2.3 Information from third-party sources, including data providers, marketing partners, and public/commercial databases. 3. COOKIE POLICY We and our partners use necessary, functional, performance, and advertising cookies to operate and improve the Site and to personalize advertising. You can adjust cookie preferences through browser settings and Site controls, but some cookies are strictly necessary for Site operation. 4. HOW WE USE YOUR INFORMATION We use information to: - Provide requested services and connect you with relevant providers - Communicate with you about service requests and updates - Operate marketing, analytics, and advertising activities - Improve Site performance and user experience - Maintain business operations and records - Detect fraud and ensure security - Comply with legal obligations and enforce agreements 5. WHO WE DISCLOSE AND SHARE PERSONAL INFORMATION WITH We do not sell your personal information. We may disclose or share information with: - ENERGY PROGRAM USA, the company that fulfills your request - Affiliates and operational vendors acting on our behalf - Marketing/advertising and analytics platforms, for measurement and audience matching - Legal/regulatory authorities where required We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 6. TELEMARKETING AND TEXT MESSAGING CONSENT By submitting your information, you consent to be contacted by ENERGY PROGRAM USA at the number provided, including by autodialer and prerecorded voice messages, about home-upgrade programs. SMS is separate and optional. You receive text messages only if you check the SMS consent box on the form; submitting the form without checking it does not opt you in. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You are not required to provide telemarketing or SMS consent to access the Site, to submit a request, or as a condition of purchase. Opt-out support: info@energyprogram.net. 7. YOUR CHOICES AND OPTING OUT You can manage cookies and some ad preferences through browser and platform controls. You may unsubscribe from marketing emails via unsubscribe links or by contacting us. Third-party recipients may have separate opt-out procedures under their own policies. 8. DATA SECURITY AND RETENTION We apply reasonable administrative, technical, and physical safeguards, but no internet transmission or storage is 100% secure. We retain data as needed for business, legal, security, and operational purposes, then delete or de-identify when appropriate. 9. STATE CONSUMER PRIVACY RIGHTS Depending on your state, you may have rights to know/access, correct, delete, opt out of sale/sharing, data portability, and appeal. Rights are subject to applicable legal exceptions and verification requirements. 10. YOUR STATE PRIVACY RIGHTS Where applicable, you may request: - Access to categories/specific pieces of information - Correction of inaccurate information - Deletion of eligible data - Opt-out of sale/sharing for targeted advertising - Data portability - Non-discriminatory treatment for exercising rights 11. HOW TO EXERCISE YOUR PRIVACY RIGHTS Submit requests via: Email: info@energyprogram.net Mail: ENERGY PROGRAM USA, Attn: Privacy Rights Request, 11602 KNOTT ST UNIT D-4A, GARDEN GROVE, CA 92841 We may require identity verification before processing requests. 12. CALIFORNIA-SPECIFIC PROVISIONS California residents may have additional rights under CCPA/CPRA and other California laws. For consumer complaints, you may contact the California Department of Consumer Affairs. 13. CHILDREN'S PRIVACY Our Site and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. 14. INTERNATIONAL DATA TRANSFERS Our services are operated in the United States, and your information may be processed in the U.S. 15. THIRD-PARTY WEBSITES AND SERVICES Our Site may link to third-party websites. We are not responsible for third-party privacy practices or terms. 16. CHANGES TO THIS PRIVACY POLICY We may revise this policy periodically. Material changes will be reflected by updated posting and effective date. 17. DO NOT TRACK SIGNALS Our Site may not respond to all browser "Do Not Track" signals due to lack of uniform standards. 18. CONTACT INFORMATION ENERGY PROGRAM USA 11602 KNOTT ST UNIT D-4A GARDEN GROVE, CA 92841 Email: info@energyprogram.net 19. ACKNOWLEDGMENT By using the Site or Services, you acknowledge that you have read and accepted this Privacy Policy. Last Updated: April 24, 2026 © 2026 ENERGY PROGRAM USA. All rights reserved.